At Pet Hometown, we stand behind the quality of our pet products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must request a refund within 30 days of your purchase.

To initiate a return and refund, please contact our customer service team at [email protected] and provide your order number and the reason for the return. We will provide you with instructions on how to proceed with the return.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the item is defective or damaged upon arrival.

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order to arrange for a replacement or refund.

We are committed to providing excellent customer service and ensuring that our customers are completely satisfied with their purchases. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.

Thank you for choosing Pet Hometown.